Terms of Service

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1. Our services

Website package: $750 setup + $49 per month.
A custom website designed for your business, mobile-friendly, with Call and Text buttons, hosting, maintenance and support, and the ability to edit your own text and photos.

Social Media Management: $500 per month.
We run your Facebook and Instagram pages, including 12 posts a month (about 3 a week), captions and hashtags, branded graphics made from your photos, a monthly content plan you approve before anything posts, profile setup and cleanup, answering comments within 1 business day, and a monthly report.
Not included: paid ads, or replying to direct messages.

Your own domain (add-on): $50 per year.

You can choose the Website package, Social Media Management, or both.

2. Payment

• Setup fee: due before we start building your website.
• Monthly fees: billed every month on your billing day, due within 14 days of the invoice.
• Domain add-on: billed once a year, before your domain renews.
• How to pay: Venmo @fitzylax2. Please include your invoice number in the note.
• Sales tax: if sales tax applies to your services, it will be shown as a separate line on your invoice.
• Price changes: we'll give you at least 30 days' notice before changing your price.

3. Late payments

We'll send friendly reminders if a payment is late. If a payment is more than 30 days overdue, we may pause your website (it shows a simple "temporarily unavailable" page) and/or pause social media posting until your account is paid. Once you're paid up, we'll restore everything as it was.

4. Refunds

• Setup fee: fully refundable if you cancel before we show you your design options. Once design work has started, the setup fee is not refundable.
• Monthly and yearly fees: not refundable for time already billed. If you cancel, your service runs through the end of the period you've paid for.

5. Canceling

You can cancel any service at any time by texting or emailing us. Monthly service stops at the end of your current paid month, and you won't be billed again.

When you cancel:

• Website: we'll take your site offline at the end of your paid period. If your account is fully paid, we'll send you a copy of your website files on request.
• Domain: domains we register for you are registered on your behalf. If your account is fully paid, we'll transfer your domain to you on request.
• Social media: your Facebook and Instagram pages always belong to you. We'll remove our access when service ends.

6. Who owns what

• Your content stays yours: your business name, logo, photos, text and social media pages. You give us permission to use them to build and run your website and social media.
• Your website: once your account is fully paid, you may keep using the design of your website.
• Our portfolio: we may show your website in our portfolio of work. Just ask if you'd rather we didn't.

7. Your responsibilities

• Everything you give us must be true and accurate, including your phone number, services, licenses, insurance and any claims about your business. We only put information on your site that you confirm.
• You must own or have permission to use any photos, logos or other material you send us.
• To manage your social media, you'll give us access through Facebook/Meta's page access tools. Never send us your passwords.
• Please review and approve designs and content plans in a reasonable time so we can keep your project moving.

8. Maintenance and support (Website package)

Includes keeping your site online and secure, backups, fixing anything that breaks, and answering your questions. You can make your own text and photo changes anytime. Bigger changes, like new pages, new sections or a redesign, may cost extra, and we'll always tell you the price before doing the work.

9. No guaranteed results

We work hard to make your website and social media great, but we can't guarantee specific results, such as a number of calls, customers, followers, likes or sales.

10. Outside services

Your website and social media depend on outside services, like our web host, domain registrar, Facebook and Instagram. We're not responsible for their outages or for changes they make. We'll do our best to keep things running and fix problems quickly.

11. Limit of liability

If something goes wrong, our total responsibility to you is limited to the amount you paid us in the 3 months before the problem happened.

12. Changes to these terms

We may update these terms. If we make a change that affects you, we'll let you know at least 30 days before it takes effect.

13. Connecticut law

These terms are governed by the laws of the State of Connecticut.